It is also important to know what your full Windows version is, you can view that by going to the Settings app -> System -> About, and then it will be listed as the OS Build, for example 19042.421 Also, include as much information about your computer as possible, including the specs of your hardware, and/or the full make and model of your computer.
If you have not already, be sure to include as much information about your issue that you can, including any error messages, error codes, what steps it takes to create the issue, and what you have done to troubleshoot. You may want to also post this on r/TechSupport for more exposure. This is not a generic tech support subreddit, so your post may be removed if your issue is not related to Windows, even if your computer has Windows installed. You have selected the Help post flair, which is to request assistance with the Windows 10 OS and its related systems.
